Hurricane Harvey consumer issues program launched

HOUSTON, TX - AUGUST 28: People walk down a flooded street as they evacuate their homes after the area was inundated with flooding from Hurricane Harvey on August 28, 2017 in Houston, Texas. Harvey, which made landfall north of Corpus Christi late Friday evening, is expected to dump upwards to 40 inches of rain in Texas over the next couple of days. (Photo by Joe Raedle/Getty Images)

The University of Houston Law Center has received a community assistance grant to implement a two-pronged program designed to assist area residents still dealing with consumer issues related to Hurricane Harvey and to provide practical information to help people plan better for the next disaster.

The Hurricane Consumer Assistance Program was started with a $205,000 grant from the Greater Houston Community Foundation, which was formed in the wake of Hurricane Harvey to assess relief efforts and distribute charitable and government funds to worthwhile programs.

“Our goal is to help 1,000 individuals, but one of the main targets is to get the information out there through workshops and community presentations to get people ready before the next disaster strikes,” said Ryan Marquez, a professor of practice who is heading the project.

UH Law Center students and volunteer practitioners will advise hotline callers about their legal rights, represent some people in court, send demand letters in an attempt to resolve disputes, and provide other legal assistance. The student lawyers can earn clinical credits for their efforts.

“There are many people in need of help who don’t know their legal rights or the means to pursue them,” said Marquez. “We plan to provide the help they need to continue their recovery process and obtain any legal recourse available to them.”

The number of landlord/tenant disputes has tapered off somewhat as many storm victims have found permanent or temporary housing, reached settlements on damages, or filed insurance claims, according to Marquez. The bulk of complaints now, he said, concern unscrupulous contractors who are unlicensed, unregulated and work without performance bonds.

“A lot of people flooded the market to make quick money and then didn’t do the work,” he said.

Marquez advises storm victims to insist on performance insurance – contracting and paying for repairs piecemeal rather than all at once. “Do a little at a time,” he said. “It may be a bit more expensive, but you can limit damages from a con artist.”

Community workshops and presentations will provide information on how to head off or limit such problems in the future as well as offer advice on other issues including resolving gaps in property titles and other paperwork required to qualify for disaster assistance.

To seek assistance with a Hurricane Harvey-related consumer problem call 832-842-4427 or register here.